Privacy Policy

Nationwide IOP Center
1544 Canada Blvd., Glendale, CA 91208
Phone: (747) 599-0059
Email: info@nationwideiopcenter.com

If you have questions or concerns about this policy, please reach out to us by phone, email, or mail. We’re happy to help.

Introduction

Nationwide IOP Center (“we,” “us,” or “our”) provides outpatient behavioral health and addiction recovery services. We are dedicated to protecting the privacy of everyone who engages with our services or visits our website.

This policy outlines how we collect, use, share, and protect your personal and health-related information, in compliance with applicable laws including HIPAA, the Privacy Act, and the California Online Privacy Protection Act (CalOPPA).

Our Privacy Commitment

We are legally required to protect your medical and personal information. This includes how your data is collected, used, stored, and shared. We are responsible for maintaining your privacy and responding to any requests regarding your personal information.

Information We Collect

We may collect the following types of information:

Name, email, phone number, and address
Date of birth, gender, and other demographic details
Health insurance details and coverage
Medical history and treatment information
Job application information (if applicable)
Communications with us (emails, phone calls, forms)
IP address, browser type, and device information when using our website

Why We Collect Your Information

We collect your information in order to:

Provide treatment services
Respond to your questions and requests
Process insurance claims and billing
Improve our services
Comply with legal obligations
Review job applications, if applicable

How We Collect Information

We collect personal information in the following ways:

Directly from you (phone calls, forms, emails)
Automatically through our website and online tools
From third parties (healthcare providers, insurance companies, job references)

How We Protect Your Data

We use administrative, technical, and physical safeguards to secure your personal information. This includes:

Encrypted storage and secure communication systems
Access controls and user authentication
Staff training on data privacy and HIPAA compliance

We retain your data only as long as needed for the purposes listed, or as required by law. In some cases, we may anonymize your data for internal use or research.

Who We Share Your Information With

We do not sell your personal data. We only share it when necessary, including with:

Authorized staff
Health insurance companies and medical providers
Business associates under HIPAA agreements
Government or regulatory agencies, when required by law

Your Rights

You may have the following rights regarding your personal information:

Access to your data
Correction of inaccurate or incomplete data
Request deletion of your data (where appropriate)
Restrict or object to data usage
Request a copy of your data in a portable format
Know who we’ve shared your data with

You can exercise these rights by contacting us. We may need to verify your identity before responding. We aim to respond within 60 days.

HIPAA Compliance

Nationwide IOP Center fully complies with HIPAA regulations. We only use or share your Protected Health Information (PHI) as needed for treatment, billing, healthcare operations, or when required by law.

Any third parties handling your PHI must also comply with HIPAA standards.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website, and we will notify you of significant changes as required.

Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal data, please contact: